At Syna World, we strive to ensure that you love your purchase. However, if something isn’t right, we’re here to help. Please read our Refund and Return Policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

We accept returns on most items within 14 days of receiving your order.

To be eligible for a return, the item must be:

  1. Unworn and unused
  2. In its original packaging
  3. With tags still attached
  4. Free of stains, odors, or damage

We reserve the right to refuse returns that do not meet these criteria.

2. How to Start a Return

To initiate a return, please email us at [email protected] with the following information:

  1. Your full name
  2. Order number
  3. Item(s) you wish to return
  4. Reason for the return

We will respond with return instructions and a return address.

Note: Customers are responsible for the return shipping cost unless the item is faulty or incorrect.

3. Exchanges

We currently do not offer direct exchanges. If you want a different size or colour, we recommend returning the original item and placing a new order for the desired item.

4. Refunds

Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days. Please allow additional time for your bank or payment provider to complete the transaction.

Refunds are issued for the item cost only. Shipping charges are non-refundable unless the return is due to an error on our part (e.g. wrong or damaged item).

5. Faulty or Incorrect Items

If you received a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery at [email protected] with:

  1. Your order number
  2. A description of the issue
  3. Clear photos of the fault or incorrect item

We’ll arrange a replacement or full refund, including any postage costs you incurred.

6. Non-Returnable Items

We cannot accept returns or refunds for:

  1. Gift cards
  2. Items marked as “Final Sale”
  3. Items returned after the 14-day window
  4. Items that have been worn, washed, or altered

7. Return Shipping

You are responsible for return shipping costs unless the product is faulty or the wrong item was sent.

We recommend using a tracked and insured shipping service. We are not responsible for items lost or damaged in return transit.

8. Late or Missing Refunds

If you haven’t received a refund after 7 business days:

  1. Check your bank account again
  2. Contact your credit card company (it may take time before your refund is officially posted)
  3. Contact your bank

If you’ve done all of the above and still have not received your refund, please email us at [email protected].

9. Cancellations

We process orders quickly, but if you contact us within 1 hour of placing your order, we may be able to cancel it. Once an item has been dispatched, it cannot be cancelled.

10. Contact Us

For any return, refund, or general customer service inquiries, please contact us:

📧 Email: [email protected]

📬 Address: Syna World, [Insert Business Address], United Kingdom

Thank you for shopping with Syna World. We appreciate your support and are here to make your experience as smooth as possible.