Shipping Policy

Welcome to Syna World. We’re committed to delivering your order as quickly, safely, and efficiently as possible. Please read our Shipping and Delivery Policy to understand how we process, dispatch, and deliver your purchases.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding bank holidays).
Once your order is processed, it will be dispatched, and you’ll receive a confirmation email with tracking details.

Please note:
During high-volume periods (sales, product launches, holidays), processing times may be extended.

2. UK Shipping Options

We currently offer the following shipping options within the United Kingdom:

All UK orders are sent via reliable courier services such as Royal Mail, DPD, or Evri with tracking available.

3. International Shipping

We offer international delivery to select countries:

Important: International customers are responsible for any customs duties, taxes, or import fees applicable in their country.

4. Tracking Your Order

Once your order is dispatched, you will receive an email with your tracking number and carrier details. You can track your parcel using the link provided.

If you haven’t received a dispatch confirmation within 3 business days, please contact our support team at [email protected].

5. Delivery Issues & Delays

We work hard to ensure timely deliveries, but delays may occur due to:

• Weather disruptions

• Customs clearance

• High seasonal demand

• Incorrect address details

Please allow extra time during peak periods. If your parcel is significantly delayed, contact us and we’ll assist you in locating it.

6. Incorrect or Incomplete Address

It is the customer’s responsibility to provide a correct and complete shipping address. Orders returned to us due to incorrect addresses will be refunded minus the shipping fee. A new order must be placed if you wish to have the item sent again.

7. Lost or Missing Parcels

If your order is marked as “Delivered” but you have not received it:

1. Check with household members or neighbours.

2. Contact your local delivery office.

3. Email us at [email protected] with your order number.

We will open an investigation with the courier and assist you in resolving the issue.

8. Pre-Orders or Backorders

For items marked as Pre-Order or Backorder, the estimated shipping date will be clearly stated on the product page. These items will be dispatched once stock arrives. Orders containing both in-stock and pre-order items may be held and shipped together unless requested otherwise.

9. Delivery Refusal or Missed Delivery

If you refuse delivery or miss the delivery attempts and the parcel is returned to us, we will issue a refund excluding shipping costs.

10. Questions or Support

If you have any questions about shipping, delivery, or your order status, please contact our customer service team:

📧 Email: [email protected]
📍 Address: Syna Clothing Limited, Unit B4 (5&6). Broadlands, Heywood Distribution Park
📅 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)